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Help

Find quick answers to your questions below...

Call us 1-781-245-1007

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
  • READ SOME NOTES FROM OUR HAPPY CUSTOMERS BELOW

BEST PRICE, FAST SHIPPING

"No problems, found the part easily on the website and placed the order. Shipped out the next day."

– ZanyMockingbird

Verified by ResellerRatings

BEST PRICE, FAST SHIPPING

"No problems, found the part easily on the website and placed the order. Shipped out the next day."

– ZanyMockingbird

Verified by ResellerRatings

THIS ORGANIZATION IS FANTASTIC

"I highly recommend Parts4heating and will do all my business with them in the future."

– M MST

Verified by Google Reviews

GREAT VALUE AND SERVICE

"Was able to get a pretty uncommon part at a great price. Shipping was fast. Great experience overall."

– MichaelStrohman

Verified by ResellerRatings

BEST PRICE, FAST SHIPPING

"No problems, found the part easily on the website and placed the order. Shipped out the next day."

– ZanyMockingbird

Verified by ResellerRatings

THIS ORGANIZATION IS FANTASTIC

"I highly recommend Parts4heating and will do all my business with them in the future."

– M MST

Verified by Google Reviews

GREAT VALUE AND SERVICE

"Was able to get a pretty uncommon part at a great price. Shipping was fast. Great experience overall."

– MichaelStrohman

Verified by ResellerRatings

EXCEPTIONAL

"These guys will be my first call for all of my parts needs going forward."

– Douglas Carocari

Verified by Google Reviews

EXCEPTIONAL

"These guys will be my first call for all of my parts needs going forward."

– Douglas Carocari

Verified by Google Reviews

EXCELLENT SERVICE

"The product was a good quality and the delivery time was good!"

– AverageFirefly

Verified by ResellerRatings

COMPETENT STAFF CONCERNED ABOUT PEOPLE

"They know their products and they are not out to just make a sale."

– MikeRenna

Verified by ResellerRatings

EXCEPTIONAL

"These guys will be my first call for all of my parts needs going forward."

– Douglas Carocari

Verified by Google Reviews

EXCELLENT SERVICE

"The product was a good quality and the delivery time was good!"

– AverageFirefly

Verified by ResellerRatings

COMPETENT STAFF CONCERNED ABOUT PEOPLE

"They know their products and they are not out to just make a sale."

– MikeRenna

Verified by ResellerRatings

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